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UGH! Not Again!
Don’t you just hate it when you’re cranking right along on your computer, surfing the net, and all of a sudden a page won’t load and you get an error telling you to verify your internet connection?
You glance down and see that annoying little red or yellow dot on top of your connection bars (red arrow in image below – tap or click on images to open a larger version in a new tab or window), and you know you’ve lost your internet connection for some reason. Note that personalized connection/network names have been blacked out in the screenshot to protect the owners’ privacy.
Three Easy Fixes That Usually Work
1. Disconnect and Reconnect
a. Click on the name of your usual connection in the list of available connections.
This will open an area beneath the connection with a “Disconnect” button, as shown below:
b. Click on the Disconnect button.
It will turn into a “Connect” button.
c. Wait five seconds or so, then click the “Connect” button.
Most of the time, this will resolve your problem.
2. Reset Your Router
Your router is the electronic box your internet service provider installed in your home when you first signed up with them.
The router should have a large reset button right on the front. The button may be in a slightly different location or look different on different models of router, but in general it will be large and have an image that looks a lot like the curvy arrow “reload” / “refresh” link or button you’re used to seeing in your browser.
Press and hold it down for a couple of seconds, then release. Wait for all the lights on the front of the router to come back on before trying your computer again, particularly watch for the one that has a “WWW” or picture of globe next to it: that’s the one that signals whether or not you’re connected to the internet. Note that this may take several minutes.
If you’re not sure how to find the reset button on your specific router, refer to the user manual that came with it or call your service provider and ask them to help you find it. Alternatively, you can just skip to the next fix, below.
3. Reboot the Computer
This one is pretty self-explanatory, and can quickly fix all kinds of minor problems.
Turn the computer completely off as you normally would at the end of the day or work session. Wait five minutes, then start it up again.
As it goes through its start-up routine, the computer will create a new, ‘clean’ internet connection, just as it does every time you start up your computer.
If All Else Fails…
You can go to Control Panel > Network and Sharing Center > View Network Status and Tasks > Troubleshoot Problems (in Windows 7, it’s at the bottom of the Network Status and Tasks screen) and follow the troubleshooting wizard as it walks you through the steps to identify and repair the problem.
Still no luck? Sorry, but at that point you have no choice but to call your internet service provider for tech support.
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