Please see this more recent post, My Amazon Video Disappeared!, for information about cases where you’re sure you’ve bought a given Amazon Video, but it’s not showing up in your digital video library.
This post is dated 2/6/14. Amazon’s policies and processes described here are accurate as of that date, but subject to change at any time in the future.
While browsing the Amazon Instant Video store, you may sometimes come across a video that doesn’t have any buy or rent buttons available, and is marked, “This movie is currently unavailable.” If it’s a movie you don’t already own in Instant Video format, you probably just gave a disappointed sigh and moved on to the next movie.
But the first time this happened to me, on an Amazon Instant Video I’d previously purchased, I immediately rushed to my Instant Video library to make sure my purchased copy was still there. And it was. So what’s going on here?
Amazon Has Clarified the Rules For “Currently Unavailable” Instant Videos
Finally, Amazon has provided a much clearer written explanation of this “currently unavailable” business. From that policy:
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e. Availability of Purchased Digital Content . Purchased Digital Content will generally continue to be available to you for download or streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions and for other reasons, and Amazon will not be liable to you if Purchased Digital Content becomes unavailable for further download or streaming. You may download and store your own copy of Purchased Digital Content on a Compatible Device authorized for such download so that you can view that Purchased Digital Content if it becomes unavailable for further download or streaming from the Service.
f. Downloading and Risk of Loss. If you plan to download Digital Content that you purchase or rent, we encourage you to do so promptly after your purchase or rental. If you are unable to complete a download after having reviewed our online help resources, please contact Amazon customer service. Once you purchase or rent Digital Content and we make the Digital Content available to you, you are responsible for completing the download, if you choose to download, and for all risk of loss of the Digital Content after download.
So in other words, while it’s not at all likely that your purchased Instant Video will become unavailable to you due to one of these “currently unavailable” licensing situations, Amazon is covering itself by saying that it’s possible, and if it does happen, Amazon’s not liable for your loss. But before you start freaking out about this, here are three key things to remember:
1. You can (and should) make backup copies.
Amazon’s Unbox software is no longer needed for Instant Video downloading or playback on a computer. Now you can just look up an Instant Video you own on the Amazon site, and right there on the product page there’s a “Download licenses” link (beneath the ‘buy’ button area). Click on it and if there are available downloads, a “Download” button will appear. Once the video is downloaded, the Microsoft Silverlight browser plugin is used to play it. If you don’t already have this plugin installed, you will prompted to download and install it the first time you try to watch a downloaded Instant Video. Click here for Amazon’s page on troubleshooting video playback on computers.
Note that once Silverlight is installed, you do not have to have an internet connection to watch a downloaded Instant Video: just click on the video’s filename or icon in the applicable computer folder file or directory and the browser will launch to play it, whether you’re online or offline.
And a downloaded backup will remain available to you at all times, regardless of what may be happening with availability on the Amazon site. This is why I strongly recommend that customers download backup copies of their purchased Instant Videos.
2. In the 3+ years I’ve been buying Instant Videos, despite numerous instances of “currently unavailable” showing on the Amazon site for some of them at various times (e.g. Kung Fu Panda, Troy, Grown Ups, a few more), I’ve never yet had to resort to my downloaded backup copies. The videos in question may have been temporarily unavailable for purchase or rental on the Amazon site, but I never lost access to stream or download them, from any of my devices.
Amazon Instant Video Myths & Facts
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