Galaxy Note 7 Recall: What Are Your Options?

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Last week Samsung finally made the decision to issue a Galaxy Note 7 recall because the batteries in a significant number of those phones have exploded, causing injuries and fires. If you own one and are still using it, STOP USING IT AND POWER IT OFF IMMEDIATELY.

 

Samsung So Hot

 

Samsung’s Sub-Awesome Options For Affected Consumers
Any way you slice it, there’s some degree of hassle involved for Note 7 owners. Samsung only made its instructions to affected consumers public on its website last Thursday, 9/15/16, and in my opinion hasn’t done a great job of publicizing the page. Look at it this way: if you didn’t know about the recall options before reading this post, Samsung’s doing a worse job of getting the word out than I am.

I’m publishing this post on a Tuesday, instead of my usual Wednesday publication, because it truly is an urgent matter. Here are all the options for Note7 owners, from Samsung’s site:


1. Exchange your current Galaxy Note7 device with a new Galaxy Note7 as approved by the CPSC available no later than September 21, 2016**; or

2. Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices; or

3. Contact your point of purchase to obtain a refund.

Customers who exchange a Note7 device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

Note: The battery cell issue applies only to the Galaxy Note7 sold in the U.S. before September 15, 2016.


**Italics added by me. Do not misunderstand: this means the new model will become available on 9/21/16 at the latest, not that you only have until the 21st to exchange your existing Note 7 for the new model. You can check with local retailers to see if the new model is available right away, but Samsung has until the 21st to make it available.

On the plus side, Samsung provides a lookup tool and instructions for how to find out if your phone is affected by the recall on its announcement page, as well as direct links to retail outlets where you can make an exchange.

 

If you own a Galaxy Note 7, don’t take any chances: stop using it and get your exchange or refund as soon as you can.

 

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