Kindle Book Refunds And Storage
Here are two things that may be the most important, yet least known, bits of information you can have about Kindle books.
1. When You Buy A Kindle Book, You Don’t Have To Send It To Your Kindle Or Fire
Most people don’t seem to notice that little drop-down list under the ‘Buy Now’ button, so they click ‘Buy Now’, the Kindle book is immediately sent to whichever is their default Kindle book reader, and pretty soon they’re getting annoyed with all the clutter on their Kindle’s home page or Kindle Fire’s carousel.
You can store all your Kindle book purchases in the Cloud* by selecting the “Kindle Cloud Reader” option from the “Deliver to:” drop-down box BEFORE you click on the “Buy” button, and only download them to your device or reader app when you’re actually ready to read them. When you’re done, you can remove the book from your device and your Cloud copy will remain, available to be downloaded again any time you want it.
*UPDATE – 4/23/13: It’s come to my attention that some books don’t list “Kindle Cloud Reader” in the drop-down box. I don’t know if this is something the publisher can choose to disable, or if it’s just some kind of glitch on the Amazon site, but I’ve come across a few books where the “Kindle Cloud Reader” option is missing. In that case, you have no choice but to select another delivery destination from the list. However, there’s a workaround: since a copy of every Kindle book you’ve ever purchased is stored to Amazon’s Cloud by default, you can always delete the Kindle book you were forced to download from the device where it was sent (long-tap and select ‘delete from device’), and the Cloud copy will still be there for you to re-download when you’re ready to read it.
So long as you don’t login to the Amazon site, go to the My Account menu, click on the Manage My Kindle link, then click on the Books link, check the box next to a book and manually delete it from the Cloud (and why would you ever do this, since it costs you nothing to just keep storing it in the Cloud?) every Kindle book you’ve ever bought from Amazon will remain available to you in the future.
2. Kindle Books Are Returnable and Exchangeable
30 [**UDPATE** Since the time this article was written, Amazon has changed their policy - you now have SEVEN] days from the date of purchase to return a Kindle book for a full refund, no questions asked. The book is deleted from your Kindle library and any devices where you’ve downloaded it, and you are issued a credit back to whatever your original form of payment was. See this page on Amazon to read the official policy.
Time and again, I see nearly livid 1-star book reviews from customers who bought the wrong book (got it confused with the book they really wanted), were disappointed to find the book wasn’t what they thought it would be based on the brief description, were annoyed by formatting problems, broken links or missing content in the book, and say they’ve been ripped off for the cost of the book.
Apparently they don’t know they can just go to My Account > Manage My Kindle > Books and select “Return for Refund” from the drop-down Action list at the right.
Anyone who’s received a Kindle book as a gift can also employ that little ‘Action’ button to exchange the book for a preferred title, up to the value of the original book.